Are all your authentication options included with my Deluxe eSignature account?
Yes! Email, SMS and Q&A authentication are all included with your Deluxe eSignature account at no additional cost.
What happens if my signers fail to authenticate themselves?
This could either mean that you sent a transaction to the incorrect signer or entered the incorrect mobile phone number (if using SMS authentication). If the transaction was sent to the intended signer, simply resend your transaction and give your signer another chance to pass the validation step.If using SMS authentication, your recipients can request a new SMS passcode on demand by clicking the “Don’t have an SMS passcode? Click here” dialog. Be default, we allow 3 attempts for the signer to authenticate themselves properly. You can contact us to change the number of signer authentication attempts for your account.
Do you offer 2-factor authentication options?
Yes, two-factor authentication can be achieved by combining different authentication factors:
- Something the user knows (e.g., password);
- Something the user has (e.g., hardware or software token, smartcard);
- Something the user is (e.g., biometrics such as fingerprint or facial recognition).
For example, email authentication, combined with SMS passcode, provides a reliable two-factor authentication process.