Can I remove negative reviews?
Unfortunately, there is not currently a method to remove negative reviews from Google, Facebook, Yelp, Foursquare, etc. These top review/social sites base their credibility on untainted, authentic reviews. Some of these sites will even blacklist businesses that are identified for writing false reviews and/or boosting reviews unfairly.
Negative reviews can be just as powerful as positive reviews if you manage them by responding quickly. When business don’t respond to negative reviews at all, it gives the impression that the business frankly does not care.
What can I do about negative reviews?
Do not be reactive. Rather take a proactive approach and be responsive.
How do I respond to negative reviews?
For how to respond to negative reviews, click here.