Who do I contact if I have questions about the document sent to me to e-sign?
Deluxe eSignature sends email notifications on behalf of our users. If you have a question about a document sent to you, contact the person who sent you the email about the eSignature request.
I failed authentication and cannot access the document to e-sign. What do I do?
Contact the person who sent you the e-signature request to re-initiate authentication.
I clicked the signature box to e-sign the document but I cannot complete the eSignature session. What do I do?
This may be due to other fields that were not completed in the document. Once the document is fully completed with all fields filled out, the e-signature session is completed.
Can I download a copy of the e-signed documents for my records?
Absolutely! After the e-signature session is completed, you will have an option to download the e-signed documents from the top taskbar. You can click the ‘Download all files’ button. What’s more, a copy of the e-signed documents will also be e-mailed to you once the e-signing session is completed.
I’m trying to access the document from my email. When I click the ‘Go to Documents’ button, the link won’t let me access the document to e-sign. What should I do?
One of the most common causes of this issue is email blocking. The email service you are using may recognize the Deluxe eSignature email notifications as spam and may be filtered to your spam or junk folders. The ‘Go to Documents’ link may be disabled.
Make sure to indicate that the Deluxe eSignature email notification is not spam and move it to your inbox. The ‘Go to Documents’ button should now work and let you access the document to e-sign.